Some Augusta Precious Metals complaints can be found online despite the company’s status as one of the most prominent gold wholesalers. This is not uncommon for large companies today, considering the vast scale of their operations, and as such, it is important to address this aspect of customer feedback here.
As with any financial decision, it’s important to ensure you’re working with a reputable company. While Augusta Precious Metals has received many positive reviews, a few customer complaints also highlight areas of concern worth considering.
Who is Augusta Precious Metals?
In addition to offering other precious metals, Augusta Precious Metals specializes in providing tangible gold and silver products, including bars and premium coins. However, the company’s primary focus is on facilitating precious metals IRAs, allowing customers to invest in gold or silver IRAs with actual metal purchased through Augusta Precious Metals.
Traditional IRAs typically do not allow investments in tangible assets such as gold coins or bullion. Augusta Precious Metals works with Equity Trust to help clients set up self-directed IRAs for these investments. With this background in mind, let’s take a look at some of the customer reviews related to Augusta Precious Metals.
Are there Complaints about Augusta Precious Metals?
Augusta Precious Metals has several negative reviews on customer feedback websites, though many customers have also shared positive experiences.
After investigating, we have compiled a few instances below that reflect some common issues customers have raised.
Complaint 1 – Sourced from Trustpilot
Source: Trustpilot.com
One customer expressed frustration with the lack of price transparency. According to the review on Trustpilot.com, Augusta Precious Metals required the customer to set up an account before disclosing specific pricing details. However, in a public response on Trustpilot, CEO Isaac Nuurani stated, “we provide all potential customers with comprehensive information, including prices, buyback policies, and spreads—without the need to set up an account or make a purchase.”
The customer expressed frustration with the process, feeling that the requirement to set up an account before receiving specific pricing details lacked transparency. This practice may be off-putting to individuals who expect clarity, especially when dealing with investments in Gold or Silver IRAs, where precise pricing is essential for making informed decisions.
Complaint 2 – Sourced from ConsumerAffairs
Source: ConsumerAffairs.com
Another customer experienced an issue with the delivery of their precious metal order, which was misplaced. Augusta Precious Metals was contacted, and the issue was resolved as they tracked and delivered the consignment.
This complaint is publicly available on the company’s ConsumerAffairs page. The reviewer originally gave a 3-star rating but later updated it to 4 stars after the issue was resolved. The rest of the review highlights both positive experiences and areas where service could be improved.
Complaint 3 – Sourced from Trustpilot
Source: Trustpilot.com
One customer gave Augusta Precious Metals a 3-star review, expressing doubts about the company’s ability to outperform their own gold investment strategies. The reviewer also requested to stop receiving further emails.
In response, Augusta’s CEO, Isaac Nuriani, confirmed that the customer was removed from their email list and wished them well on their investing endeavors.
Can you tell me Augusta Precious Metals’ BBB Rating?
Augusta Precious Metals holds an impressive 4.92 out of 5 stars rating from 87 customer reviews as of 4/26/2025, which has earned them an A+ rating from the Better Business Bureau (BBB). Only a small percentage of reviewers have expressed dissatisfaction, with the majority of reviews being either 5-star or 4-star.
Source: BBB.org
Is Augusta Precious Metals in any Ongoing Lawsuits?
The answer is no.
Augusta Precious Metals is not currently involved in any significant or ongoing legal disputes. Although some online publications have mentioned the company being sued, these sources are unreliable, with many links leading to 404 error pages. It’s possible that these claims are either fabricated or based on outdated information. The reality is that most large companies, over time, may face some legal challenges, but there is no evidence of any ongoing litigation.
Did Augusta Precious Metals have any Lawsuits?
Augusta Precious Metals vs. Red Rock Secured LLC (Source)
Augusta Precious Metals filed a lawsuit against Red Rock Secured, LLC in March 2017 in the Los Angeles County Superior Court. The case, which involved a business contract dispute, was ultimately dismissed.
Richard Wuest vs. Augusta Precious Metals (Source)
In May 2018, Richard Wuest filed a business-related lawsuit against Augusta Precious Metals in the Sacramento County Superior Court. The case is currently not classified by the court.
Can I Trust Augusta Precious Metals?
Augusta Precious Metals is licensed by the United States Mint. The company’s CEO, Isaac Nuriani, is a member of the Industry Council for Tangible Assets (ICTA) and Ethics.net, and he holds a degree in Economics. With over 20 years of experience in helping retirees diversify their investments into precious metals, Augusta Precious Metals is generally considered an ethical and reliable business.
Augusta Precious Metals Complaints: Conclusion
Augusta Precious Metals maintains a strong reputation, supported by high ratings from the BBB and many favorable customer reviews. However, there are some areas where customers have raised concerns, such as transparency and aspects of the purchase process. These issues are generally minor but could be seen as opportunities for Augusta to enhance clarity in their communication with potential investors.
Despite these complaints, many customers express satisfaction with Augusta’s services, particularly those who value a streamlined process and long-term support with precious metals IRAs. As with any investment, potential clients should review both the positive and negative feedback to determine if Augusta Precious Metals’ offerings align with their own investment goals and expectations.