Some Augusta Precious Metals complaints can be found online despite the company’s status as one of the most prominent gold wholesalers. This is to be expected of any large company in today’s modern world, considering the magnitude of the enterprise we felt compelled to discuss it here.
Please ensure you’re dealing with a reliable precious metals company if you intend to invest your spare money (or retirement funds) in precious metals. While there are positive reviews about Augusta Precious Metals, it’s essential to note that some customer complaints highlight recurring concerns.
Who is Augusta Precious Metals?
In addition to other precious metals, Augusta Precious Metals offers a range of tangible gold and silver products, including bars and premium coins. However, the company’s primary focus is on precious metals IRAs, enabling customers to invest in gold or silver IRAs with actual metal purchased from Augusta Precious Metals.
Since traditional IRAs don’t permit investments in tangible assets like gold coins or bullion, Augusta Precious Metals partners with Equity Trust to set up self-directed IRAs for their clients. Now that you’re familiar with Augusta, let’s explore some complaints associated with the company.
Are there Complaints about Augusta Precious Metals?
Augusta Precious Metals has several negative complaints on Consumer Watchdog Websites.
After extensive investigation, we have provided some instances below.
Complaint 1
The customer in this review expresses frustration over the lack of price transparency with this company. When they inquired about prices, the company required them to first set up an account.
Source: Trustpilot
This practice can be off-putting to those who value clarity and upfront details, especially when considering a Gold or Silver IRA, where investment decisions are often based on the fine details.
Complaint 2
This is yet another issue with Augusta Precious Metals but was later resolved. An Augusta client is upset because the delivery of precious metal was misplaced. Augusta Precious Metals was contacted and assisted in tracking down and delivering the consignment.
It gives no cause to doubt the truth of this complaint because it appears on Augusta Precious Metals’s Consumer Affairs page. However, this 3-star review was later raised to a 4-star review of Augusta because the company fixed this matter to customer satisfaction. Other issues are regarding aspects of working with Augusta that went well and may be improved.
Complaint 3
One customer gave Augusta Precious Metals a 3-star review, expressing doubts about the company’s ability to outperform their own gold investment strategies. They also requested to stop receiving further emails, which may indicate frustration with persistent outreach or unwanted follow-up communications.
Source: Trustpilot
This feedback suggests that while the customer was open to exploring Augusta’s services, the experience ultimately didn’t meet their expectations for either investment value or communication practices.
Can you tell me Augusta Precious Metals’ BBB Rating?
BBB gives Augusta Precious Metals a 4.93 out of 5 stars based on 121 reviews from satisfied customers. This earns them an A+ from the BBB. Only a small percentage of reviewers have anything negative to say about the service they received from Augusta Precious Metals, with most reviews being 5 or 4 stars.
Is Augusta Precious Metals in any Ongoing Lawsuits?
The answer is none.
Augusta Precious Metals is not a party to any pending or significant litigation. The answer’s lengthier version is that a few publications online state that Augusta Precious Metals was sued.
However, we tried going to those addresses and getting 404 errors instead. Those “source links” were likely made up by an artificial intelligence tool like ChatGPT, or the lawsuit never occurred. Augusta lawsuit cases are few. However, the reality is that over time, the majority of well-established businesses across most sectors will face legal challenges.
Did Augusta Precious Metals have any Lawsuits?
Augusta Precious Metals vs. Red Rock Secured LLC (Source)
Red Rock Secured, LLC was sued by Augusta Precious Metals in a Contract – Business action on 03/30/2017. The Los Angeles County Superior Courts, Stanley Mosk Courthouse, Los Angeles, California, is where this lawsuit was filed. The case is being ruled over by Judge RUPERT A. BYRDSONG. The disposition of the lawsuit is dismissed.
Richard Wuest vs. Augusta Precious Metals (Source)
On May 29, 2018, Richard Wuest initiated a business-related lawsuit against Augusta Precious Metals. This lawsuit was filed in the Sacramento County Superior Court, specifically at the Gordon D. Schaber Sacramento County Courthouse in Sacramento, California. The current status of the case is listed as not classified by court.
Can I Trust Augusta Precious Metals?
A license has been issued by the United States Mint to Augusta Precious Metals. The CEO of Augusta is an active member of the Industry Council for Tangible Assets (ICTA), Ethics.net, and has a degree in Economics. Isaac Nuriani has been assisting retirees with precious metals diversification for over 20 years. In a nutshell Augusta Precious Metals is an ethical and reliable business.
Augusta Precious Metals Complaints: Conclusion
Augusta Precious Metals has a solid reputation, with high ratings on the BBB and generally favorable reviews. However, some customers have raised concerns about transparency and aspects of the buying process. While these issues are mostly minor, they suggest potential areas for improvement in offering clear, upfront information to customers.
Many customers speak highly of Augusta’s services, especially those who value a streamlined process and long-term support in managing precious metals IRAs. That said, individuals considering Augusta might find it beneficial to review both the positive feedback and any customer concerns to determine if their approach aligns with their own investment needs and expectations.